Refund Policy
Refund Policy
At One Naturr, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Refund Eligibility
Refunds may be applicable in the following cases:
-
Damaged product received
-
Wrong item delivered
-
Missing item in the order
-
Order cancelled before shipment
To request a refund, customers must contact us within the eligible time period along with the required order details and proof, if applicable.
Non-Refundable Situations
Refunds will not be applicable for:
-
Opened or used products
-
Products damaged due to misuse or improper handling
-
Delays caused by courier services
-
Incorrect shipping details provided by the customer
-
Personal dislikes after usage
-
Allergic reactions or individual sensitivities
As our products contain natural and herbal ingredients, individual results may vary.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
-
Order ID
-
Clear photos/videos of the product
-
Packaging images
After verification, our team will assist you with a suitable resolution.
Refund Process
Once approved, refunds will be processed to the original payment method within a reasonable processing period depending on the payment provider or banking partner.
Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Contact Us
For refund-related queries, feel free to contact us: