Return Policy
Return & Refund Policy
At One Naturr, we strive to deliver high-quality natural and wellness products to our customers. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 5 days of delivery, provided that:
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The product is unused and unopened
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The item is in its original packaging
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The product is returned in the same condition it was received
To initiate a return, please contact us with your order details at:
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery along with:
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Order ID
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Clear photos/videos of the product
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Packaging images
After verification, we will arrange a replacement or refund.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Opened or used products
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Products damaged due to misuse or improper handling
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Sale or discounted items
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Gift cards
Natural Products Disclaimer
As our products contain natural and herbal ingredients, individual results may vary. We recommend reviewing the ingredient list carefully and performing a patch test before use where applicable.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.
Contact Us
For any questions related to returns, refunds, or exchanges, feel free to contact us: